Returns and Exchange Policy

Thank you for shopping with us! Your comfort and satisfaction with your items is important to us. If you are not completely satisfied with your purchase, we have options for you to exchange your items for something that works better for you.

Merchandise can be returned for exchange or store credit within 14 days of receiving your order. 

We Offer $5 Flat Rate Shipping on All Orders.  (International orders do not apply)

Exchanges

Love your but need another color, size or pattern? We're happy to exchange as long as that item is still in stock.  Please include the filled out Return Form (included with your order) along with a $7.00 Shipping Payment. Exchanges that cannot be fulfilled (due to changing inventory), will be issued store credit. Items that are returned without the $7.00 Shipping Payment, will be issued store credit.  

Store Credit

Store credit will be issued for the purchase price of all eligible returned merchandise.  (Please see below on eligibility of returns and the process of returning). We no longer offer refunds - NO exceptions.   Once a return is received and processed, an online code will be emailed to the email address used on the original order.  This code can then be redeemed online for a future purchase.  There is NO expiration on store credit.

To be eligible for an exchange/return, please make sure that:

• Returns must be postmarked within 14 days of receiving the order.
• The product is in its original condition and packaging.
• The product isn't used or damaged.
• Please DO NOT use the shoe box as the shipping container when returning shoes.  This means that shoes/shoebox must be placed inside another box or in some sort of packaging.

Send item(s) to:

Sandra Ann's Boutique

94 Broadway 

Groom, TX 79039

Please return your packing slip with your return and mark the items that are being returned.  A return form will be included with your order for you to fill out and return with exchanges/returns.

Return Shipping charges:

Original shipping charges are not refunded or credited on a return.  You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Sandra Ann's Boutique. We highly recommend returning with tracking and/or insurance.

Store Credit

Store credit will be issued for returned merchandise - Once a return is received and processed, an online code will be emailed to the email address used on the original order.  This code can then be redeemed online for a future purchase.  There is NO expiration on store credit.  

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Layaway Order Returns Layaway orders (that are cancelled or returned), will be subject to a 15% restocking fee.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

Phone:  (806) 681-0512

Email: sabritten@gmail.com